If your package is lost or damaged during transit, please contact us ASAP for refund or replacement with proof provided (such as photos). We do accept no-reason return or exchange: however, we charge a one-way shipping fee for return ($15) and a round-trip shipping fee for exchange ($25) aside from the shipping fee for returning to us on your side. Merchandise must be returned in original/unused condition.
If you have any questions or concerns, please contact support@naturaes.net