We ONLY serve customers within continental United States (free shipping). Orders are shipped each weekday before 4 pm. Your package will be shipped in NY state via USPS. Please allow 2-4 days to receive your package. Tracking number will be provided once your package has been shipped. If your package is lost or damaged during transit, please contact us ASAP for refund or replacement with proof provided (such as photos).
We do accept no-reason return or exchange: however, we charge a one-way shipping fee for return ($15) and a round-trip shipping fee ($25) for exchange aside from the shipping fee for returning to us on your side. Merchandise must be returned in original/unused condition.
Your payment info is transmitted securely through Ecwid's payment processor Lightspeed which is PCI compliant. We accept credit card or debit card with a CVV.
If you have any questions or concerns, please contact support@naturaes.net